Fear not, dear customers, for once your spooky treasure has been dispatched, an eerie email will materialize in your inbox. Possessing a tracking number and phantom link, you'll be able to follow your parcel's journey from our crypt to your creaky doorstep. Should you require assistance, simply send us a spectral signal via email, and we'll be delighted to lend a helping claw.

CAN I CANCEL MY ORDER?
We understand that premonitions may change, which is why we work at supernatural speed to ensure your orders arrive with haste. Alas, this means canceling an order may not always be possible.

Should you wish to cast a cancelation spell, send an email with your order number to hello@familyhalloweenstore.com, and we'll attempt to exorcise your order from our system.

If we succeed, we'll conjure a refund back to your original payment method. Beware, though, a cancelation fee may be lurking in the shadows.

SOMETHING IS MISSING FROM MY ORDER
Fear not! Should you have ordered multiple bewitching products, it is likely that they will haunt your doorstep separately, as our items are crafted by a coven of partners. Keep an eye out for the tracking of each paranormal parcel as they are dispatched.

If the whereabouts of your mysterious missing item still elude you, simply send a haunted message to our email.

SHIPPING COSTS
Our shipping rates materialize from the shadows, determined by the total weight of your cursed cargo. For an overview of our standard rates, dare to venture into our Shipping Page.

I WON'T BE AT HOME TO RECEIVE MY ORDER
Ah, a wandering soul, fear not!

Your phantom postie shall either safely tuck your parcel away, leave it with a neighbor or materialize a 'We Missed You' card in your letterbox.

Expect the postie to attempt a spectral delivery once more, or retrieve your parcel from the local sorting office within 7 days. Don't forget to bring the ethereal card and your unearthly photo ID.

WHAT IS YOUR RETURN POLICY?
Should your purchased item emerge from the spirit realm faulty or damaged, you may return it within 14 days after delivery for a spine-chilling refund or replacement. Kindly ensure that the product haunts its way back to us in its original packaging, if possible. Beware, for we are unable to accept products after 14 ghostly days.

WHAT ARE THE COSTS OF RETURNS?
As the sender, you shall bear the burden of the return cost. We highly recommend seeking a tracked service for your return, as we cannot be held responsible for any items that vanish into the ether.

I RECEIVED A FAULTY ITEM
Alas, our spectral apologies for the oversight. We stand ready to exorcise the issue with a refund or replacement. Simply make contact within 14 days of your cursed item's arrival and we shall swiftly rectify the situation.

Send a haunted message to hello@familyhalloweenstore.com, and our ghoulish agents shall eagerly assist.

WHERE DO I SEND MY RETURNS?
Our underworld support team awaits your spectral inquiries via email for the correct return address. Since our products are conjured by an array of ethereal partners, the return address on your parcel may not lead to the nearest (and most cost-effective) portal.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We welcome a variety of mystical payment methods:

American Express, Mastercard, Apple Pay, Google Pay, Visa, Maestro, Shop Pay, PayPal, Diners Club, and Discover.

Embrace the dark forces and unleash your inner fiend, as we eagerly stand by to cater to your unearthly whims!